Samsung OfficeServ 7100 Features

• Forced-Verified
• Forced-Not Verified
• Voluntary

Account Code Key
Account Code Key One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm (Timer) Reminder
Authorization Codes

• Forced
• Voluntary

Auto Answer on CO
Auto Attendant
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center

• Agent Busy/Manual Wrap Up Key
• Agent PIN (ID) Numbers
• Agent Login & Logout
• Automatic Logout
• Automatic Wrap-Up Timer
• Priority Call Queuing
• Embedded Reporting Package
  - Agent Statistics
  - Call Statistics
  - Group Supervisors
  - Printed Reports
• OfficeServ DataView
  - UCD Statistics
  - UCD Monitoring
  - Wall-Style Display
  - Windows

Call Costing
Caller Identification (CID)

• Automatic Number Identification (ANI)
• Caller ID
• Calling Line Identification

Caller ID Features

• Name/Number Display
• Next Call
• Save Caller ID Number
• Store Caller ID Number
• Inquire Park / Hold
• Caller ID Review List
• Investigate
• Abandon Call List
• Caller ID on SMDR
• Number to Name Translation
• Caller ID to PSTN
• Caller ID to Analog Port

Call Forwarding

• All Calls
• Busy
• No Answer
• Busy/No Answer
• Forward DND
• Follow Me
• External
• To Voice Mail
• Preset Destination
• Preset Forward Busy

Call Hold

• Exclusive
• System
• Remote

• Directed
• Groups
• Established

Call Recording
Call Waiting / Camp-On
Caller Emergency Service ID (CESID)
Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)

• OfficeServ Link
• OfficeServ DataView
• OfficeServ EasySet
• OfficeServ Call
• OfficeServ Operator
• OfficeServ Softphone

Conference

• Add On (5 party)
• Unsupervised
• Split

Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID) T1

• Day/Night Routing
• Busy or Camp-On Option
• MOH Source
• DID Call Limits

• With Warning Tone
• Without Warning Ton
• Trunk Monitor or Service Observing

External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service

• Primary Rate Interface

LAN Interface
Least Cost Routing
Live System Programming

• From Any Digital Keyset
• With a Personal Computer

Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On / Off per Station
Mobility Solution
Multiple Language Support

• QSig over IP
• QSig over PRI

Off Premises Extensions
OfficeServ Wireless
Operator Group
Overflow

• Operator
• Station Group

Override Codes
Paging

• Internal Zones (5)
• External Zone (2)
• All External
• Page All

Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes

• Time Based Routing-Plans
• Automatic/Manual
• Holiday Schedule
• Temporary Override

Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers

• Station List
• System List

Speed Dial by Directory
Station Hunt Groups

• Distributed
• Sequential
• Unconditional

Station Message Detail Recording
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Toll Restriction

• By Day or Night
• By Line or Station
• Eight Dialing Class
• Special Code Table

Toll Restriction Override
Tone or Pulse Dialing
Transfer

• Screened / Unscreened
• Voice Mail Transfer Key
• With Camp-On

Trunk Groups
Uniform Call Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail (Embedded)

• Inband Signalling

Voice over IP (VoIP)
Walking Class of Service
Wireless LAN